FAQ

What do I do if my pet dies at home?

We provide pickup services 24 hours a day. The pickup fee is $55.00 during our normal business hours of 8:30 a.m. to 5:00 p.m. on Monday through Friday. The pickup fee is $75 after hours or on holidays. There is no charge to bring your pet to our office during normal business hours, however, please call us at the location nearest you for an appointment.

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Can I bring my pet to La Paloma?

Yes. We would ask you not to bring your pet into our facility upon arrival. We will take care of the necessary paperwork then direct you on how we receive your pet. Our normal business hours are 8:30 a.m. to 5:00 p.m. on Monday through Friday. You may call us at the location nearest you to schedule an after hours or weekend time that fits your schedule for an additional fee of $20.00.

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Do you offer pet euthanization? If my veterinarian handles the euthanization, must I purchase cremation through that vet?

La Paloma Pet Cremation does not euthanize pets. If you want to euthanize your pet at home, we can recommend a licensed veterinarian who will come to your home – just give us a call at the location nearest you to request this. We will also meet at your home at the designated time and remove the pet following the euthanization.

If you desire to have your veterinarian handle the euthanization, we are available to provide caring, professional pet pick up. You will need to advise your veterinarian’s staff that La Paloma Pet Cremation will be handling the cremation process and your vet will then contact our office. You have the right to choose who handles the cremation of your beloved pet.

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What is the timing of the cremation process?

We have a thorough tracking system that ensures that the remains returned to you are your pet’s remains. We normally have your pet ready in 2-3 business days. However if a special urn is ordered, the return time may be as long as 7 business days.

How much does cremation cost?

Please see our Packages Page

“La Paloma took care of our beloved Michelin after her crossing to the other side. They were compassionate and easy to deal with in these difficult times. The frame they made for use is a super cute reminder of our precious kitty. The necklace was cuter than expected a special token for my grandson. We have 2 pets left and when their time comes we will use them again. Hopefully not soon though.”

-Teresa, Las Vegas, NV

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